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Leadership Lesson #3: The HUMAN in Resources

There are people who will join you early on in your growing of your company who will become part of the soul of your company. That person for us was Sherry. Sherry was a standout and another powerful, emotional example of how we make it our jobs to share in the stories of our employees’ lives, and in some cases

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Leadership Lesson #1: Front Line Employees Must Be the Best

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At IMPACT Group, we have been blessed with hiring over 500 coaches in the past twenty-six years. We now have them in sixty-six countries and they are all certified coaches. Collectively, they speak many different languages, and receive regular coaching from our training department on everything imaginable from how to most effectively use the latest social media

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